Who we are
Skinshot is operated by Hub XP Tecnologia e Negócios Ltda., CNPJ 42.478.233/0001-44, with offices at Alameda Terracota, 215, suite 1017, Cerâmica, São Caetano do Sul, SP, 09531-190, Brazil (“Skinshot”, “we” or “us”).
The “Brand” is the company (cosmetics brand, clinic, pharmacy or store) that subscribes to Skinshot and offers the analysis to its customers under its own branding. “You” means anyone using the analysis, the website or the dashboard.
The service
- For you: a short questionnaire and a selfie produce a report with your skin type, scores, notes per facial zone, a care plan and a routine built from the Brand's products or services. The report has its own link, a PDF version and an image to share.
- For Brands: a dashboard with metrics, analyses, consented contacts, catalog, branding, share links and user management.
The analysis is free for you, unless the Brand states otherwise. The business relationship between Skinshot and each Brand is governed by a separate agreement, which prevails over these Terms on the matters it specifically covers.
Who can use it
The analysis is for adults aged 18 and over only. If you select an age range under 18, the flow ends before the photo.
Only send a photo of your own face. Do not send photos of other people, children or teenagers.
The dashboard is accessed by invitation from a Brand or from Skinshot only; there is no public sign-up. Dashboard users confirm that they act on behalf of, and with the authorization of, their Brand.
Cosmetic nature: not medical advice
The analysis is produced by artificial intelligence from a photo and your answers, and serves as cosmetic, informational guidance. It:
- is not a medical diagnosis, prescription or treatment, and is not a medical device;
- does not replace a visit to a dermatologist or other health professional;
- may be inaccurate: the result depends on lighting, angle, camera, makeup and photo quality, and AI models can make mistakes;
- does not assess skin diseases, moles or lesions.
Before using any product, read the label and the manufacturer's instructions. If you are pregnant or breastfeeding, have allergies or skin conditions, or are under medical treatment, check with a professional. Do not stop any treatment because of the report. If you notice signs such as spots that change shape or color, bleeding, pain or persistent irritation, see a doctor.
Recommendations, prices and purchases
The products and services in the report come exclusively from the Brand's catalog and are selected by automatic rules based on your answers and the analysis result. Skinshot does not make, sell or guarantee those products or services.
Descriptions, ingredients, prices, availability and links are provided by the Brand and may change. Prices shown in the report are for reference: what the store shows at checkout prevails.
When you click to buy, you go to the Brand's store (for example, a Shopify store), to WhatsApp or to another third-party channel. Purchase, payment, delivery, returns and customer service are the responsibility of the Brand and of those services, under their own rules. Skinshot is not a party to that purchase.
Your report
The report lives at a unique link, is not listed by search engines and contains no contact details. Anyone with the link can open it, so share it with care.
You can download the PDF and create an image for stories. Your photo only appears in that image if you turn the option on.
You can delete the analysis at any time with “Delete my data”, in the browser you used to take it, or ask for deletion as explained in the Privacy Policy.
Acceptable use
When using Skinshot, you agree not to:
- send photos of other people without their permission, of minors, or with illegal, offensive or sexual content;
- provide false contact details or someone else's;
- automate access, scrape content, overload the service or get around usage limits;
- try to access other Brands' or people's data, test for vulnerabilities without authorization or bypass security measures;
- copy, decompile or reverse engineer the platform, or use it to build a competing service;
- try to manipulate the AI with instructions written in the questionnaire or in the image.
We may limit, suspend or block access in case of a breach of these Terms, abuse or a security risk.
Brand responsibilities
The Brand offering the analysis is the controller of its own customers' data. By using Skinshot, it agrees to:
- Keep its own privacy notice: tell its customers that it uses Skinshot as a processor, which data it receives and how it uses it, and provide a channel for data subject requests.
- Use contact details as authorized: use names, emails and WhatsApp numbers only within what the customer agreed to (contact about the analysis and, if accepted, news and offers), and honor unsubscribe and deletion requests.
- Handle data subject requests: answer, or forward to Skinshot, its customers' requests about personal data, with our support.
- Keep the catalog accurate: correct and up-to-date names, descriptions, ingredients, contraindications, prices, links and images, in line with the health and consumer protection rules that apply to what it sells.
- Make responsible claims: not use custom texts (welcome copy, notices, brand voice) to make therapeutic or medical claims, or to contradict the cosmetic nature of the analysis.
- Own the rights to its content: logo, images, texts and any other material uploaded to the platform.
- Look after access: invite only authorized people, assign the right roles (manager or viewer), protect credentials and remove anyone who should no longer have access.
The Brand is responsible for the products and services it sells and for how it uses its customers' data outside the platform, for example after exporting contacts.
Dashboard accounts
Credentials are personal and non-transferable. Keep your password safe and tell us at hi@skinshot.care if you suspect misuse. We may end sessions and suspend accounts to protect the platform.
Intellectual property
The platform, software, Skinshot brand, design and texts belong to Skinshot or its licensors. These Terms do not transfer any rights in them beyond using the service as described here.
The Brand keeps the rights to its own brand and catalog and authorizes Skinshot to display them to provide the service.
You may use your report freely for personal purposes, including sharing it.
Availability and warranties
We work to keep Skinshot available and stable, but the service is provided “as is” and may be interrupted, maintained or fail, including because of providers such as hosting and AI providers. To protect the service, there are limits on analyses per connection and per Brand.
We may change, add or remove features. To the extent permitted by law, we do not warrant that the analysis result is accurate or fit for a particular purpose.
Limitation of liability
To the extent permitted by law, Skinshot is not liable for:
- decisions made based on the report, which is cosmetic guidance;
- products, services, prices, deliveries and customer service of the Brand or of third-party stores and services;
- indirect damages, lost profits or lost opportunities;
- outages caused by third parties, unforeseeable events or force majeure.
Nothing in these Terms limits rights that Brazil's Consumer Protection Code or any other applicable law grants you and that cannot be waived.
Privacy
Personal data is handled as described in the Privacy Policy, which forms part of these Terms.
Changes to these Terms
We may update these Terms. The date at the top shows the version in force, and significant changes will be highlighted on this page. If you keep using Skinshot after an update, you accept the new version.
Governing law and jurisdiction
These Terms are governed by the laws of the Federative Republic of Brazil, without prejudice to mandatory consumer protection rules of your country. If you use the analysis as a consumer, you may bring proceedings in the courts where you live. In all other cases, the courts of São Caetano do Sul, São Paulo, Brazil, have jurisdiction.
Contact
Questions about these Terms: hi@skinshot.care. Hub XP Tecnologia e Negócios Ltda., CNPJ 42.478.233/0001-44, Alameda Terracota, 215, suite 1017, Cerâmica, São Caetano do Sul, SP, 09531-190, Brazil.